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  • Where can I obtain a VMF catalogue?

You can request a catalogue from any official VMF retailer or from one of our official representatives in your country. It is also possible to submit this request online via our contact form. The catalogue can also be viewed online in the Online catalogue section.

  • What does the sales warranty cover?

All our watches are covered by a 12 month sales warranty from the date of purchase. The warranty conditions are provided in the warranty booklet supplied when the watch was purchased or in the Customer Service section.

  • How often does a watch need to be serviced?

Like any high-precision instrument, a watch needs to be serviced regularly to ensure optimum functioning. The servicing frequency depends on the model, the climate and the care you take of it. As a general rule, we recommend that you have a service carried out every four to five years by a VMF-certified service centre.

  • Where can I have my watch serviced?

All servicing of your watch must be carried out by one of our authorized service centers. Any service not carried out by an authorized service center will void the warranty. A complete list of service centers is available in the Customer Service section

  • What is the difference between a partial service and a complete service?

A "partial" service consists mainly in a battery replacement for quartz watches or an adjustement of the rate for mechanical watches. In addition, the replacement of spare parts guaranteeing the water resistance are also included in this service. A service becomes "complete" when interventions on the movements turn out to

  • Do VMF watches come with a warranty?

Yes, we offer a 1-year international warranty.

  • Why are all models not shown on www.wmfwatches.com?

The site presents a range of models selected from the expansive VMF collections. To see more watches, visit one of our official resellers. Please note that some watch models present on the website are not available in all countries. For more information contact an official VMF representative.

  • How can I be certain I am buying an authentic VMF watch?

VMF sells its watches exclusively through its global network of certified distributors, whose addresses are listed in the Retail Outlets section. Furthermore, VMF watches are sold with an international warranty card completed by the retail outlet and stating the serial number, reference of the watch, as well as the full name and address of the reseller. If in doubt regarding the origin of your watch, you can contact your closest service centre to carry out a complete analysis of your VMF.

  • Where can I obtain a user guide?

User's manual are available in the Warranty and user's manual section. You can also contact one of our official representatives in your country.

  • What does the service warranty cover?

Services carried out by an authorized service centre are covered by a 12 month service warranty on the work carried out. This warranty does not cover normal wear and tear and damage caused by accidents or lack of due care. This warranty is void if any work is carried out by a third party that is not authorized.